Outage category: Applications
Location: All users of MESA Shared drive
Status: Closed
Resolved Alert:
Initial Symptoms
Customers reported MESA M: drive response became slow.
Root Cause Analysis
Cause
A caching service, known sometimes to create such an issue, in the server OS. Vendor is deprecating this service.
Resolution
Restarted the server.
Prevention
Already put in – restart service at issue on a schedule per day
Newly put in – set up a monitor for the response time