Slowness of MESA M: Drive
February 15, 2021 8:13 a.m.Outage category:
Applications
Location:
All users of MESA Shared drive
Status:
Closed
Resolved alert:
02/10/2021 1:30 pm
MESA M: drive response became slow or hang.
Initial symptoms:
Customers reported MESA M: drive response became slow.
Duration:
02/10/2021 12:35 pm - 02/10/2021 1:30 pm
Impact to Mason:
Active MESA M: drive users were affected by this service outage. Users experienced slow response from MESA M: drive.
Affected Services:
MESA Departmental Shared Storage, MESA Personal Storage (mydata)
ROOT CAUSE ANALYSIS
Cause:
A caching service, known sometimes to create such an issue, in the server OS. Vendor is deprecating this service.
Resolution:
Restarted the server.
Prevention:
Already put in – restart service at issue on a schedule per day
Newly put in – set up a monitor for the response time
STATISTICS