Information Technology Services (ITS) reports indicate that several Mason-managed Windows computers have not been restarted after receiving Windows updates earlier this month. Beginning next week, ITS will send the following message directly to the Mason-managed Windows computers that require a restart:

Information Technology Services (ITS) reports indicate that your computer has a pending restart to complete the installation of Windows security updates. This computer will not be fully secure until a restart occurs. If this computer still requires a restart by Friday, July 3, an automatic restart will be scheduled. Once the restart is scheduled, an 8-hour countdown will appear to give you time to prepare. If you have questions or need assistance, please contact the ITS Support Center at 703-993-8870 or support@gmu.edu.

Once you schedule the restart, an 8-hour countdown will appear to give you time to prepare for the restart.

If you select SNOOZE, a pop-up reminder will appear 4 hours later. If you select SNOOZE again, the pop-up will disappear and will start a 15-minute countdown timer to an automatic restart.

ITS routinely pushes updates to managed computers but requires a restart for installation to complete. Adhering to the proper process to complete necessary updates is vital to ensuring the security of computers and the Mason network. In the future, ITS will send this same message to Mason-managed Windows computers and enforce a required restart one week after updates have been applied.

ITS also strongly recommends that Windows users on personal computers regularly restart their computers after receiving updates.

If you have any questions, please contact the ITS Support Center at 703-993-8870 or support@gmu.edu.