Outage category: Virtual Computing Library (VCL)
Location: All users of Citrix Virtual Labs
Status: Closed
Resolved Alert:
Initial Symptoms
Engineers were working on the system when all VMs instantly became unavailable.
Root Cause Analysis
Cause
Onsite engineers troubleshooting a hardware problem accidentally unplugged power to the entire cluster.
Resolution
Plug was returned and power restored. Citrix Infrastructure was brought back online and all resources verified online.
Prevention
All engineers working on hardware need to verify any cables\plugs before removal.