TV Channels 8.1 and 8.2 Out
April 23, 2025 11:30 a.m.Outage category:
Apogee, Apogee ResNet
Location:
TV Channels 8.1 and 8.2
Status:
Closed
Resolved alert:
09/24/2024 12:00 pm
The Mason Cable Network and WGMU Channels (8,1 & 8.2) on the GMU TV System are down due to a power supply failure.
Initial symptoms:
Users could not see Channels 8.1 and 8.2
Duration:
09/24/2024 9:38 am - 09/24/2024 12:00 pm
Impact to Mason:
TV Channels 8.1 and 8.2 were not accessible by viewers.
Affected Services:
Cable Television Service for Campus Buildings, Cable Television Service for Residence Halls
ROOT CAUSE ANALYSIS
Cause:
Hardware failure of vendor provides power supply.
Resolution:
Vendor replaced failed power supply.
Prevention:
Maintain equipment on site to quickly replaced equipment in case of hardware failure.
STATISTICS
Service Team:
NSOPS and Vendor