It was noticed while working groups in Azure the entire Vonage SSO group no longer appeared.

Only the Vonage app users previously not already logged into the app. (Those logged in, were able to use the Vonage phone system, the MS Teams dial pad or a desk phone if available.)

While working in the Azure portal for our Vonage SSO group, the entire group was accidentally deleted.

In trying to recoup the missing group through audits, MS did not work as expected and did not recover or find the missing members. For a quick recovery to get most of, if not all, of the missing users into Azure, we had to manually recompile the list, send it to Lisa Carr to reformat these members and add them to the Vonage SSO group. In the next few days we will continue to work on another manual list to reinsure that all of the members will be uploaded and accounted.

Pay closer attention while updating groups in Azure. The O365 team is submitting a ticket to find out why the audit did not capture the missing group.