Outage category: Telephone
Location: All Campuses - All Vonage App users trying to log in with SSO
Status: Closed
Resolved Alert:
Initial Symptoms
It was noticed while working groups in Azure the entire Vonage SSO group no longer appeared.
Root Cause Analysis
Cause
While working in the Azure portal for our Vonage SSO group, the entire group was accidentally deleted.
Resolution
In trying to recoup the missing group through audits, MS did not work as expected and did not recover or find the missing members. For a quick recovery to get most of, if not all, of the missing users into Azure, we had to manually recompile the list, send it to Lisa Carr to reformat these members and add them to the Vonage SSO group. In the next few days we will continue to work on another manual list to reinsure that all of the members will be uploaded and accounted.
Prevention
Pay closer attention while updating groups in Azure. The O365 team is submitting a ticket to find out why the audit did not capture the missing group.