Network Outage: Katherine Johnson Hall, 2ND Floor
September 05, 2019 12:03 p.m.Outage category:
Wired Network, Wireless Network
Location:
Katherine Johnson Hall: 2nd Floor
Status:
Closed
Resolved alert:
09/05/2019 10:21 am
Katherine Johnson Hall (2nd Floor, B-Wing) in Science & Tech campus is experienced a network outage.
Initial symptoms:
Katherine Johnson Hall (2nd Floor, B-Wing) in Science & Tech campus is experienced a network outage.
Duration:
09/05/2019 10:00 am - 09/05/2019 10:21 am
Impact to Mason:
Network engineers checked the class schedules for the second floor and determined there were no classes scheduled. No end users were affected.
Affected Services:
Wireless (Wi-Fi) Network
Other Affected Services:
The wired and wireless networks were unavailable during the outage.
ROOT CAUSE ANALYSIS
Cause:
The switch lost connectivity from our monitoring system and NET couldn’t reach it remotely.
Resolution:
To resolve the issue, the switch required a hard reset. Following the reboot, the switch resumed normal function and network services were restored.
Prevention:
NA
STATISTICS