Network Outage: Katherine Johnson Hall, 2ND Floor

Outage category: 
Wired Network, Wireless Network
Location: 
Katherine Johnson Hall: 2nd Floor
Status: 
Closed
Resolved alert: 
09/05/2019 10:21 am

Katherine Johnson Hall (2nd Floor, B-Wing) in Science & Tech campus is experienced a network outage.

Initial symptoms: 

Katherine Johnson Hall (2nd Floor, B-Wing) in Science & Tech campus is experienced a network outage.

Duration: 
09/05/2019 10:00 am - 09/05/2019 10:21 am
Impact to Mason: 

Network engineers checked the class schedules for the second floor and determined there were no classes scheduled. No end users were affected.

Affected Services: 
Wireless (Wi-Fi) Network (eduroam)
Other Affected Services: 
The wired and wireless networks were unavailable during the outage.
ROOT CAUSE ANALYSIS
Cause: 

The switch lost connectivity from our monitoring system and NET couldn’t reach it remotely.

Resolution: 

To resolve the issue, the switch required a hard reset. Following the reboot, the switch resumed normal function and network services were restored.

Prevention: 

NA

STATISTICS