NETWORK OUTAGE – SMITHSONIAN MASON SCHOOL OF CONSERVATION
January 17, 2025 7:42 a.m.Network services were unavailable for the Smithsonian Mason School of Conservation.
Network Operations monitoring tool reported that hardware at location was unreachable.
Smithsonian Mason School of Conservation had no internet services: wired, wireless, or VoIP service.
The first part of the outage lasted until 2pm was caused by our ISP.
The second part only impacted one of Mason switches, caused by a corrupted config file as a result of power outage.
Both the vendor and Network & Security Operations had staff on site to address the issues.
For second part of outage: have the latest backup file on-hand and engineers on-site for deployment