NETWORK OUTAGE – SMITHSONIAN MASON SCHOOL OF CONSERVATION

Outage category: 
Wired Network, Wireless Network
Location: 
Smithsonian Mason School of Conservation
Status: 
Closed
Resolved alert: 
01/08/2025 6:58 pm

Network services were unavailable for the Smithsonian Mason School of Conservation.

Initial symptoms: 

Network Operations monitoring tool reported that hardware at location was unreachable.

Duration: 
01/08/2025 9:55 am - 01/08/2025 6:58 pm
Impact to Mason: 

Smithsonian Mason School of Conservation had no internet services: wired, wireless, or VoIP service.

Affected Services: 
Network Access, Telephone Services
ROOT CAUSE ANALYSIS
Cause: 

The first part of the outage lasted until 2pm was caused by our ISP.
The second part only impacted one of Mason switches, caused by a corrupted config file as a result of power outage.

Resolution: 

Both the vendor and Network & Security Operations had staff on site to address the issues.

Prevention: 

For second part of outage: have the latest backup file on-hand and engineers on-site for deployment

STATISTICS
Service Team: 
Network & Security Operations, Vendor