Outage category: Telephone, VoIP phone service
Location: End user equipment-home router with Mason phone
Status: Closed
Resolved Alert:
Initial Symptoms
Main telecom users had issues with their Mason phones. Felt it was a universal issue that ended up being very limited.
Root Cause Analysis
Cause
End user equipment-router.
Resolution
Routers and end user equipment rebooted resolved all issues but one. This user had to work with networking to resolve it further.
Prevention
None needed