Partial Phone Outage
May 17, 2021 3:13 p.m.Outage category:
Telephone, VoIP phone service
Location:
End user equipment-home router with Mason phone
Status:
Closed
Resolved alert:
05/11/2021 1:00 pm
End user could not use the phone service, as another Mason user could not as well, Rebooting helped all others but the one in particular.
Initial symptoms:
Main telecom users had issues with their Mason phones. Felt it was a universal issue that ended up being very limited.
Duration:
05/11/2021 9:10 am - 05/11/2021 1:00 pm
Impact to Mason:
Users could not get a dial tone
Affected Services:
Telephone Services
Other Affected Services:
Telephone, Mason lines only.
ROOT CAUSE ANALYSIS
Cause:
End user equipment-router.
Resolution:
Routers and end user equipment rebooted resolved all issues but one. This user had to work with networking to resolve it further.
Prevention:
None needed
STATISTICS
Service Team:
Telecom Admin, Carousel (vendor), Network Engineering/Operations