Workshop Registration (WisdomWhere) Unavailable

October 31, 2018 12:00 a.m.
Outage category: 
Applications
Location: 
All campuses
Status: 
Closed
Resolved alert: 
10/17/2018 11:40 pm

The workshop registration site available through workshops.gmu.edu is currently unavailable. Technicians from the vendor – WisdomWhere – are working to resolve the issue as soon as possible.

Initial symptoms: 

Users were unable to log into WisdomWhere (workshops.gmu.edu).

Duration: 
10/17/2018 11:20 am - 10/17/2018 11:40 pm
Impact to Mason: 

Users were unable to log into WisdomWhere.

Affected Services: 
Classroom Support
Other Affected Services: 
This is not Classroom Support, but there's no specific service for WisdomWhere.
ROOT CAUSE ANALYSIS
Cause: 

There was an intermittent issue with CAS connector that causes the SolutionWhere web server to occasionally stop responding. Issue resolved.

Resolution: 

Vendor resolved their CAS issue.

Prevention: 

NA

STATISTICS
Service Team: 
NA