Network Outage – Warehouse Building in Fairfax Campus

April 30, 2019 10:01 a.m.
Outage category: 
Wired Network, Wireless Network
Location: 
Warehouse Building
Status: 
Closed
Resolved alert: 
04/26/2019 11:04 am

Network & Security Operations had to perform an emergency break-fix after users in the Warehouse reported losing wired network connectivity

Initial symptoms: 

Loss of wired and wireless internet connection.

Duration: 
04/26/2019 9:00 am - 04/26/2019 11:04 am
Impact to Mason: 

Wired and Wireless networks were unavailable to users in the Warehouse Building.

Affected Services: 
Network Access
ROOT CAUSE ANALYSIS
Cause: 

Network switch hardware failure.

Resolution: 

Network switch was replaced.

Prevention: 

N/A

STATISTICS
Service Team: 
Nework & Security Operations