Outage category: Wired Network, Wireless Network
Location: All campuses
Status: Closed
Resolved Alert:
Initial Symptoms
Customers contacted Support Center and Network Operations noting they received interruption to internet services, such as web and conferencing applications.
Root Cause Analysis
Cause
Transient external event in dark fiber network caused optical power on link from SciTech to Equinix Co-location facility to temporarily drop below receive threshold.
Resolution
Transient external event in dark fiber network caused optical power on link from SciTech to Equinix Co-location facility to temporarily drop below receive threshold.
Prevention
ITS Engineering staff is working with network operator to isolate and correct issues causing loss in the optical pathway.