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If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870 or via email at support@gmu.edu.

 
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Banner Admin Apps Issue

Resolved Alert:

The issue with the Banner Admin Apps has been resolved with the restarting of the applications running on one of the servers. The DBA Team will continue to monitor throughout the day.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870 or via email at support@gmu.edu.

 

(READ MORE)

Initial Alert:

There is an intermittent error with Banner Admin Apps which affects all browsers.  Users attempt to log in but receive a “Session expired” message.  When the “Reload” click,  it goes to the Ellucian vendor login screen. The DBA Team is aware of the issue and continue to work on the issue. The applications involved will be stopped/started after Business hours in the intent of correcting the issue.


For additional information regarding the outage, please view the After Action Report.