Zoom Access Issues
January 28, 2021 8:27 a.m.Verizon Outage related
Outage category:
Web Conferencing
Location:
Zoom Online Web Conferencing
Status:
Closed
Resolved alert:
01/27/2021 9:39 am
Users had trouble navigating to zoom.us URL or issues joining or remaining connected to Zoom meetings and webinars.
Initial symptoms:
Zoom noticed a subset of users facing access issues and pre–emptively sent an alert.
Duration:
01/26/2021 1:22 pm - 01/27/2021 9:39 am
Impact to Mason:
A subset of faculty, staff and students may have had trouble joining meetings or experience degradation of Zoom service.
Affected Services:
Zoom
Other Affected Services:
Zoom Meetings, Zoom Webinar
ROOT CAUSE ANALYSIS
Cause:
A regional Verizon outage was caused by infrastructure damage in the Northeast.
Resolution:
Verizon either repaired damage or rerouted traffic.
Prevention:
Verizon-specific information. Mason ITS does not have this information and will likely not be given it.
STATISTICS
Service Team:
Enterprise Collaboration