Outage category: Web Conferencing
Location: Zoom Online Web Conferencing
Status: Closed
Resolved Alert:
Initial Symptoms
Zoom noticed a subset of users facing access issues and pre–emptively sent an alert.
Root Cause Analysis
Cause
A regional Verizon outage was caused by infrastructure damage in the Northeast.
Resolution
Verizon either repaired damage or rerouted traffic.
Prevention
Verizon-specific information. Mason ITS does not have this information and will likely not be given it.