MyHub Errors During Teams Creation
June 26, 2024 10:47 a.m.Users were receiving errors when creating workspaces in MyHub. In most cases, the objects were being partially created in M365 with the end-user needing to populate additional members as necessary.
MyHub admin noticed errors in the Request Report for AvePoint’s Cloud Governance tool, MyHub earlier in the morning. The first ticket into the ITS Support Center confirmed an issue existed.
Some users attempting to create new workspaces in MyHub faced these errors.
From the vendor: A recent change, intended to provide optimizations to the guest access experience, introduced a regression in the code. This caused the component responsible for supplying the operation ID to view the status of create teams operations to never generate, resulting in impact.
From the vendor: We’ve completed reverting the affecting change and confirmed with a subset of users that impact was remediated successfully.
From the vendor: We’re reviewing our change testing and validation procedures to identify how this impact was missed to better prevent similar future occurrences.