Outage category: Applications
Location: All users of Zoom
Status: Closed
Resolved Alert:
Initial Symptoms
Users were unable to connect to their scheduled meetings
Root Cause Analysis
Cause
Per Zoom, on April 16, between 2:25 pm ET and 4:12 pm ET, the Zoom domain was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down the Zoom domain.
Resolution
Zoom, Markmonitor and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outrage.
Prevention
GoDaddy and Markmonitor are working together to prevent this from happening again.