VPN Issues

September 13, 2022 10:11 a.m.
Outage category: 
VPN
Location: 
All campuses
Status: 
Closed
Resolved alert: 
09/13/2022 7:00 am

The VPN was not authenticating properly kept recycling trying to connect.

Initial symptoms: 

Users could not connect to the  VPN.

Duration: 
09/13/2022 6:27 am - 09/13/2022 7:00 am
Impact to Mason: 

Users were not able to log into VPN client.

Affected Services: 
Virtual Private Network (VPN)
ROOT CAUSE ANALYSIS
Cause: 

The Fairfax ASA was not authenticating properly, could not resolve name.

Resolution: 

Moved to DR VPN while rebooting the Fairfax VPN,
once rebooted all service was restored, moved VPN back to Fairfax.

Prevention: 

Monitoring ASA VPN, called the vendor to see why this happen, and have vendor check for any bugs.

STATISTICS
Service Team: 
CCSO, CCSE, Email, NSENG