Peoplefinder Unavailable
June 08, 2021 1:19 p.m.Outage category:
Applications
Location:
peoplefinder.gmu.edu & live chat applications on websites
Status:
Closed
Resolved alert:
06/08/2021 11:17 am
Users received an error in web browser that site was unreachable.
Initial symptoms:
A ticket was received from the peoplefinder service owner, alerting Web Application Services to the issue. Support Center also received several reported issues.
Duration:
06/08/2021 10:30 am - 06/08/2021 11:17 am
Impact to Mason:
Users to peoplefinder.gmu.edu website and live chat applications hosted on some University Life websites.
Affected Services:
Application Software
Other Affected Services:
Peoplefinder
Live Chat
ROOT CAUSE ANALYSIS
Cause:
A configuration error was made.
Resolution:
Configuration change was fixed.
Prevention:
Test configuration or make changes off hours
STATISTICS
Service Team:
Web Application Services and CCSO