Point of View: A-side

Outage category: 
Hardware
Location: 
Point of View: A-Side
Status: 
Closed
Resolved alert: 
07/11/2022 1:34 pm

Point of View: A-side network was out.

Initial symptoms: 

Point of View: A-side network was out.

Duration: 
07/11/2022 10:20 am - 07/11/2022 1:34 pm
Impact to Mason: 

Point of View: A-side network was out.

Affected Services: 
Network Access
Other Affected Services: 
Specifically, the wired network
ROOT CAUSE ANALYSIS
Cause: 

The power outage prevented the switch from coming back.

Resolution: 

Reset the supervisor blade.

Prevention: 

The power outage was due to defective power outlets, which are outside the purview of ITS; however, we plan to have enough spare parts on hand and personnel on-site to respond quickly to outages.

STATISTICS
Service Team: 
NSOPS