Outage category: Wired Network, Wireless Network
Location: Dominion Hall 4th Floor
Status: Closed
Resolved Alert:
Initial Symptoms
Users were unable to connect to the network
Root Cause Analysis
Cause
Uplink port on the 4th floor was err-disabled
Resolution
Apogee Field Service Rep shut no shut the port and the device returned online.
Prevention
Apogee Field Service Rep to monitor