Network Outage – Dominion Hall 4th Floor
October 20, 2022 7:12 a.m.Outage category:
Wired Network, Wireless Network
Location:
Dominion Hall 4th Floor
Status:
Closed
Resolved alert:
10/17/2022 2:56 pm
Internet services were down during outage
Initial symptoms:
Users were unable to connect to the network
Duration:
10/17/2022 1:56 pm - 10/17/2022 2:56 pm
Impact to Mason:
Users could not get to the internet
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
Uplink port on the 4th floor was err-disabled
Resolution:
Apogee Field Service Rep shut no shut the port and the device returned online.
Prevention:
Apogee Field Service Rep to monitor
STATISTICS
Service Team:
Apogee