The ITS Ticketing System email monitoring system has been restored. All ticketing email should be working properly now. If you continue to see a problem, please contact the Support Center.(READ MORE)
ITS is experiencing an issue with incoming email to the ITS Ticketing System. We are working with the vendor to determine what the issue is and resolve it as quickly as possible. The effect of this is any email sent into the ticketing system (replies to a ticket, email to accounts that generate tickets from the email, etc.), will be delayed until the system issue is fixed. None of the emails will be lost or deleted by the system. Once the email monitors are fixed, the emails in email accounts will update or create the appropriate tickets.May 14, 2023 4:25 p.m.