Network Connectivity and Performance Issues
October 19, 2019 7:57 a.m.Outage category:
Wired Network, Wireless Network
Location:
All campuses
Status:
Open
Resolved alert:
10/18/2019 4:16 pm
All network services experiencing intermittent outages.
Initial symptoms:
Users reporting slowness or dropped network connections.
Duration:
10/18/2019 3:36 pm - 10/18/2019 4:16 pm
Impact to Mason:
Users experiencing intermittent network slowness or dropping connectivity.
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
Firewall 1 had a failure, causing a switchover to the redundant Firewall 2. This caused a drop in sessions while Firewall 2 re-established connections.
Resolution:
The firewall redundancy took over., and Engineers will continue to monitor the systems.
Prevention:
Engineers are working with the vendor to determine what caused the issue with Firewall 1.
STATISTICS