Network Connectivity and Performance IssuesOctober 19, 2019 7:57 a.m.
Wired Network, Wireless Network
10/18/2019 4:16 pm
All network services experiencing intermittent outages.
Users reporting slowness or dropped network connections.
10/18/2019 3:36 pm - 10/18/2019 4:16 pm
Impact to Mason:
Users experiencing intermittent network slowness or dropping connectivity.
ROOT CAUSE ANALYSIS
Firewall 1 had a failure, causing a switchover to the redundant Firewall 2. This caused a drop in sessions while Firewall 2 re-established connections.
The firewall redundancy took over., and Engineers will continue to monitor the systems.
Engineers are working with the vendor to determine what caused the issue with Firewall 1.