EasyVista Slowness

Resolved Alert:

The issue was resolved.


Alert Updates:

We are continuing to experience slowness with the EasyVista system. At this time, the slowness is also being experienced on Service Apps as well as Service Manager. Reporting has been affected this morning. The EasyVista Core Team is working with the vendor to try to determine the cause of the issue. It has been escalated within EasyVista as well.

The slowness of EasyVista when working on tickets is continuing sporadically. The EasyVista Core Team is continuing to work with the vendor to narrow down the cause of the issue. EasyVista Support will perform a system restart at 3 AM on Monday (1/28) to see if this resolves the issue.

Initial Alert:

Multiple departments have reported slowness when trying to assign or close tickets in EasyVista. The vendor has been made aware of the issue and is looking into the matter.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.