Apple Mail iOS 13 Issue

Information Technology Services (ITS) has become aware of a known issue with iOS 13 Apple Mail app users. ITS is receiving reports from users of intermittent problems when forwarding email through the app. These emails are at times being shortened and are not including the body of the email.

Due to this issue, ITS is recommending impacted users to switch from the Apple Mail app to Outlook for iOS. The app can be downloaded from the Apple app store. For information on the Outlook app, please visit

While Apple is aware of this problem, they have not yet provided an explanation for the truncating of emails. Following, ITS is not aware of any set solution at this time but will continue to investigate as more information becomes available.

If you have any questions, please contact the ITS Support Center at 703-993-8870 or

Updated Status on November 18, 2019 1 p.m.:
Apple recommends updating to iOS 13.2.3 which includes bug fixes and improvements for your iPhone. Visit ITS Resolved Issues for more information.