Apogee Outage – Users Unable to ConnectDecember 05, 2022 12:14 p.m.
Wired Network, Wireless Network
All Residence Halls
12/05/2022 12:21 pm
Internet Services were affected for several hours.
Users kicked off internet during evening hours.
11/21/2022 9:23 am - 12/05/2022 12:21 pm
Impact to Mason:
Users had to attempt to reconnect to the internet.
Residence Hall Network (ResNet)
ROOT CAUSE ANALYSIS
Authentication issue happening late at night is knocking users off internet.
Apogee network engineers rebooted server.
Apogee network engineers working with authentication provider for possible upgrade