Apogee Outage – Users Unable to Connect
December 05, 2022 12:14 p.m.Outage category:
Wired Network, Wireless Network
Location:
All Residence Halls
Status:
Closed
Resolved alert:
12/05/2022 12:21 pm
Internet Services were affected for several hours.
Initial symptoms:
Users kicked off internet during evening hours.
Duration:
11/21/2022 9:23 am - 12/05/2022 12:21 pm
Impact to Mason:
Users had to attempt to reconnect to the internet.
Affected Services:
Residence Hall Network (ResNet)
ROOT CAUSE ANALYSIS
Cause:
Authentication issue happening late at night is knocking users off internet.
Resolution:
Apogee network engineers rebooted server.
Prevention:
Apogee network engineers working with authentication provider for possible upgrade
STATISTICS
Service Team:
Apogee