Outage category: Wired Network, Wireless Network
Location: All Residence Halls
Status: Closed
Resolved Alert: Mon, December 5, 2022 12:21 pm
Initial Symptoms
Users kicked off internet during evening hours.
Root Cause Analysis
Cause
Authentication issue happening late at night is knocking users off internet.
Resolution
Apogee network engineers rebooted server.
Prevention
Apogee network engineers working with authentication provider for possible upgrade