Intermittent Banner Issue

Resolved Alert:

Today, users of various applications experienced issues connecting to the Banner database from approximately 08:50 until 10:05. During that time, the maximum connections were reached and no new connections could be started. Unnecessary services were stopped to free up connections. There have been no issues since 10:05.


Alert Updates:

Connections into Banner PROD have been stabilized. ITS is continuing to monitor the situation.  An all clear message will be sent when it is certain the issue is resolved.

Initial Alert:

Multiple people using various applications have reported that they are experiencing intermittent issues connecting to Banner PROD. ITS is aware of the issue and working on resolving it.

For additional information regarding the outage, please view the After Action Report.