Network Connection IssuesAugust 02, 2021 11:12 a.m.
Wired Network, Wireless Network, VPN
07/28/2021 4:20 pm
All internet services had intermittent connection issues.
Customers reported intermittent issues reaching internet services.
07/28/2021 3:45 pm - 07/28/2021 4:20 pm
Impact to Mason:
Intermittent connectivity to services inside and outside of Mason.
ROOT CAUSE ANALYSIS
The cause of the service outage was due to a autonomous process applying configuration.
Spanning tree convergence time, the routers will have to build up their state, once that was completed all services came back online.
NSENG is working on a configuration enforcement system. Engineers will continue monitoring issue, but it has been resolved.