Gartner GTP Issue

November 03, 2023 7:19 a.m.
Outage category: 
Applications
Location: 
All Mason GTP users
Status: 
Closed
Resolved alert: 
11/27/2023 9:16 am

Mason employees who presently have Gartner for Technical Professionals (GTP) access are currently experiencing issues enrolling in GTP webinars.

Initial symptoms: 

GTP users has issues enrolling in GTP webinars

Duration: 
03/08/2023 2:42 pm - 11/27/2023 9:16 am
Impact to Mason: 

Users who have GTP access rights. These users couldn’t register

Affected Services: 
Gartner Core Research
Other Affected Services: 
Gartner Portal
ROOT CAUSE ANALYSIS
Cause: 

Gartner’s two-tiered authentications system broke on their end

Resolution: 

ITS changed the method for which this service is made available.

Prevention: 

Changes were made to the authentication method for this service to avoid future issues.

STATISTICS
Service Team: 
Software Asset Management