Outage category: Blackboard
Location: All Blackboard users
Status: Closed
Resolved Alert:
Initial Symptoms
Customers reported not being able to download files from Blackboard, receiving an error message “HTTP 530 error.”
Root Cause Analysis
Cause
Vendor site had an issue
Resolution
Vendor identified the cause of the HTTP 5320 errors and fixed the issue.
Prevention
Vendor is putting new processes in place.