Brief Outage for Single-Sign-On Service
April 23, 2025 10:43 a.m.Outage category:
Applications, Website
Location:
All users trying to use Single Sign On
Status:
Closed
Resolved alert:
06/24/2024 11:30 pm
SSO services experienced a moment of downtime after Unicon pushed the config change. If users experience a failed auth they should be able to refresh and try again. Outage of SSO services will be very short
Initial symptoms:
Users will be unable to establish new connection requiring authentication.
Duration:
06/24/2024 4:08 pm - 06/24/2024 11:30 pm
Impact to Mason:
All users attempting a new connection requiring Single Sign On services were unable to do so for a short period of time.
Affected Services:
Authentication, Authorization & Account Services (AAA)
Other Affected Services:
Single Sign On services through Unicon
ROOT CAUSE ANALYSIS
Cause:
Certificate needed to be replaced due to End of Life.
Resolution:
New certificate put in place.
Prevention:
Plan for replacing certificates that affect a wide ranging service such as Single Sign On during a maintenance window.
STATISTICS
Service Team:
CCSE