Intermittent Issues with Call Centers

Resolved Alert:

The original issue of telephone problems with our Call Centers has been resolved.  It appears that a downstream carrier that WCC/Veracity uses had been impacting their carriers and the end user phone numbers, had a DDOS attack. It took quite awhile to clear up the service and get it moved.


Initial Alert:

Since 1pm, we have been experiencing telephone problems with our Call Centers.  We’ve had dropped calls, no audio, inability to transfer callers, and calls disconnecting after a few seconds.  Our vendor is working to resolve these issues.

We apologize for this inconvenience and if you need to call one of our call centers, please re-try if your call was disconnected.

For additional information regarding the outage, please view the After Action Report.