Array
(
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        (
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        )

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        (
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        (
            [0] => 0
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        (
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        (
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        )

    [_status] => Array
        (
            [0] => field_5b47fa29827c3
        )

    [new_outage_message] => Array
        (
            [0] => Since 1pm, we have been experiencing telephone problems with our Call Centers.  We’ve had dropped calls, no audio, inability to transfer callers, and calls disconnecting after a few seconds.  Our vendor is working to resolve these issues.

We apologize for this inconvenience and if you need to call one of our call centers, please re-try if your call was disconnected.
        )

    [_new_outage_message] => Array
        (
            [0] => field_5b71b781c537c
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    [start_date_and_time] => Array
        (
            [0] => 2021-09-27 14:20:12
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    [_start_date_and_time] => Array
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            [0] => field_5b634bb5d7f0c
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    [_status_update_repeater] => Array
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    [e-mail_settings_e-mail_alerts] => Array
        (
            [0] => yes
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    [_e-mail_settings_e-mail_alerts] => Array
        (
            [0] => field_5b5ebeb3cd8f5
        )

    [e-mail_settings_listserv_to_wich_to_post_e-mail] => Array
        (
            [0] => a:1:{i:0;s:19:"ITS Alerts Listserv";}
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    [_e-mail_settings_listserv_to_wich_to_post_e-mail] => Array
        (
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    [e-mail_settings] => Array
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    [_yoast_wpseo_estimated-reading-time-minutes] => Array
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    [_jd_tweet_this] => Array
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)

Intermittent Issues with Call Centers

Initial Alert:

Since 1pm, we have been experiencing telephone problems with our Call Centers.  We’ve had dropped calls, no audio, inability to transfer callers, and calls disconnecting after a few seconds.  Our vendor is working to resolve these issues.

We apologize for this inconvenience and if you need to call one of our call centers, please re-try if your call was disconnected.


X
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As part of Cyber Security Awareness Month, all faculty and staff should have received notice regarding their required annual IT Security Awareness Training. Please see the email from ITS for details or go to MasonLEAPS to complete your training by Monday, November 15.