Outage category: Wired Network, Wireless Network, VoIP phone service
Location: All Campuses
Status: Closed
Resolved Alert:
Initial Symptoms
Reports of connectivity issues trying to reach servers and applications within the Data Center.
Root Cause Analysis
Cause
A newly connected piece of equipment in the Data Center network was misconfigured and caused issues with routing within the Data Center.
Resolution
Equipment was disconnected from the network and configuration updated.
Prevention
Configurations will be doubled checked prior to installation.