Data Center Network Outage
November 11, 2020 8:16 a.m.Outage category:
Wired Network, Wireless Network, VoIP phone service
Location:
All Campuses
Status:
Closed
Resolved alert:
10/15/2020 5:10 pm
Network issues in the Data Center and any server or application within the Data Center may experience intermittent connection issues. Network Engineers are looking into the issue at this time.
Initial symptoms:
Reports of connectivity issues trying to reach servers and applications within the Data Center.
Duration:
10/15/2020 2:58 pm - 10/15/2020 5:10 pm
Impact to Mason:
Services located within the Data Center were intermittent
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
A newly connected piece of equipment in the Data Center network was misconfigured and caused issues with routing within the Data Center.
Resolution:
Equipment was disconnected from the network and configuration updated.
Prevention:
Configurations will be doubled checked prior to installation.
STATISTICS
Service Team:
Network & Security Engineering