SUB1 (GMU STUDENT CENTERS) – 1ST Floor Network Outage
June 09, 2020 10:44 a.m.Outage category:
Wired Network, Wireless Network
Location:
Sub 1 1st Floor
Status:
Open
Resolved alert:
06/09/2020 10:00 am
The 1st floor of Student Union 1 was without internet (wired or wireless) service which also included Voice over IP service.
Initial symptoms:
The switch showed down in the monitoring system.
Duration:
06/09/2020 9:00 am - 06/09/2020 10:00 am
Impact to Mason:
Wired, Wireless, and Voice over IP services were down for the 1st floor of Student Union 1.
Affected Services:
Wireless (Wi-Fi) Network, Network Access, Telephone & Voicemail Services
ROOT CAUSE ANALYSIS
Cause:
Switch failure, Network and Security Operations are looking into why the switch failed.
Resolution:
Switch was rebooted.
Prevention:
Scheduled yearly reboots have been planned.
STATISTICS
Service Team:
NSOPS