Recent changes to the university’s Network Access Control system enforce the use of NetIDs to access the Mason’s Virtual Private Network (VPN) and Mason-Secure Wi-Fi network. Information Technology Services (ITS) has received reports of users experiencing issues when logging in to the VPN and Mason-Secure Wi-Fi. Many login errors can be avoided by logging in with just the NetID, rather than entering the full email address (NetID[at]gmu.edu or NetID[at]masonlive.gmu.edu).
For more details about logging in to the VPN, see How to Use 2FA with VPN.
If you have any questions or experience issues accessing these systems, please contact the ITS Support Center at 703-993-8870 or email@example.com.