Blackboard/MyMason LoginNovember 12, 2020 7:37 a.m.
10/01/2020 7:25 am
Users were unable to log into Blackboard
Students contacted Data Center, they were unable to log into Blackboard.
10/01/2020 6:53 am - 10/01/2020 7:25 am
Impact to Mason:
Users could not log into Blackboard, and therefore could not access courses.
Blackboard Courses, Blackboard Collaborate Ultra, Kaltura
ROOT CAUSE ANALYSIS
The issue was found to be a bug in Learn whereby if the SAML building block update fails, it is not retried and is left in a corrupt state.
This bug has been resolved in release 3900.2 that will be applied to GMU’s production environment on 12/3/20. The fix is that Learn upgrades will retry the building block update if it is in a corrupt state.
This is a Learn bug that was fixed.
Online Learning Resources