Blackboard/MyMason Login
November 12, 2020 7:37 a.m.Outage category:
Blackboard
Location:
All Campuses
Status:
Closed
Resolved alert:
10/01/2020 7:25 am
Users were unable to log into Blackboard
Initial symptoms:
Students contacted Data Center, they were unable to log into Blackboard.
Duration:
10/01/2020 6:53 am - 10/01/2020 7:25 am
Impact to Mason:
Users could not log into Blackboard, and therefore could not access courses.
Affected Services:
Blackboard Courses, Class Collaborate (formerly Blackboard Collaborate Ultra), Kaltura
ROOT CAUSE ANALYSIS
Cause:
The issue was found to be a bug in Learn whereby if the SAML building block update fails, it is not retried and is left in a corrupt state.
Resolution:
This bug has been resolved in release 3900.2 that will be applied to GMU’s production environment on 12/3/20. The fix is that Learn upgrades will retry the building block update if it is in a corrupt state.
Prevention:
This is a Learn bug that was fixed.
STATISTICS
Service Team:
Online Learning Resources