Intermittent Problems Accessing masonleaps.gmu.edu
August 01, 2022 2:37 p.m.When the issue occurred, the web session would be delayed, would time out, or would show a message that the service was unavailable. Different effects for different browsers and different network sources.
Online Resources and Support Center had received reports that Masonleaps website was intermittently available since the maintenance on July 24th.
Masonleaps website was intermittently available.
Server typhon was moved to a new network security zone with new private IP address. This required new load balancer configuration for each typhon-hosted web site accessed from outside the university including the redirect link https://masonleaps.gmu.edu.
Web browsers connecting from outside the university that didn’t initiate secure hypertext transfer protocol (https) connections by default (generally legacy browsers) didn’t have a matching protocol endpoint on the load balancer (http://masonleaps.gmu.edu) to redirect them to the secure connection.
Create an additional load balancer configuration (http://masonleaps.gmu.edu) to redirect browsers to https://masonleaps.gmu.edu (the secure protocol endpoint).
Load balancer configuration will be reviewed versus server configuration in future.