Transfer Call Center Lines (Automated Call Distribution): Phase 2
Impact of the change on users:
No impact is expected. Calls on the following call centers lines will be ported over to and handled in the Vonage Call Center (VCC):
- International Programs
- ITS Classroom Support
- Mason Card Office
- New Student & Family Programs
- Student Health Services
The remaining call center lines will be forwarded back to their existing Veracity lines.
Notes: Calls that are already in progress will not be affected.
Reason for the change:
ITS is moving call center lines to Vonage, Mason’s new telecom provider. (ID # 243239)