Transfer Call Center Lines (Automated Call Distribution): Phase 2

From November 01, 2022 12:00 a.m. to November 01, 2022 11:59 p.m.

EXTENDED MAINTENANCE

Impact of the change on users:

No impact is expected. Calls on the following call centers lines will be ported over to and handled in the Vonage Call Center (VCC):

  • Immunization
  • Insurance
  • International Programs
  • ITS Classroom Support
  • Mason Card Office
  • New Student & Family Programs
  • Student Health Services

The remaining call center lines will be forwarded back to their existing Veracity lines.

Notes: Calls that are already in progress will not be affected.

Reason for the change:

ITS is moving call center lines to Vonage, Mason’s new telecom provider. (ID # 243239)