Network Outage – The SMART Lab in Science & Tech Campus
September 08, 2023 6:40 a.m.Outage category:
VoIP phone service, Wired Network, Wireless Network
Location:
SMART Lab
Status:
Closed
Resolved alert:
09/06/2023 8:34 am
Network outage due to Comcast wide area outage.
Initial symptoms:
Loss of communication to network devices in monitoring tools.
Duration:
09/05/2023 1:37 pm - 09/06/2023 8:34 am
Impact to Mason:
No network connectivity for users in the SMART Lab.
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
Internet Service Provider (ISP) outage in area.
Resolution:
ISP restored service.
Prevention:
Have adequate staffs on-site to work with ISP.
STATISTICS
Service Team:
Network & Security Operations, Comcast