Outage category: Applications
Location: All MESA users
Status: Closed
Resolved Alert: Thu, January 28, 2021 2:15 pm
Initial Symptoms
Customers noticed MESA M: drive response started to be very slow.
Root Cause Analysis
Cause
System caching service faulted and resulted in slow response for M: drive.
Resolution
Reboot operating system
Prevention
Improved monitoring of system to increase response time.