Slowness of MESA M: Drive (1/28/2021

Outage category:

Applications

Location:

All MESA users

Status:

Closed

Resolved alert:

01/28/2021 2:15 pm

Very slow MESA M: drive response

Initial symptoms:

Customers noticed MESA M: drive response started to be very slow.

Duration:

01/28/2021 12:16 pm - 01/28/2021 2:15 pm

Impact to Mason:

All active MESA M: drive users. The MESA M: drive service was slow. Some active users had to reconnect, after the issue was resolved.

Affected Services:

MESA Departmental Shared Storage, MESA Personal Storage (mydata)

ROOT CAUSE ANALYSIS

Cause:

System caching service faulted and resulted in slow response for M: drive.

Resolution:

Reboot operating system

Prevention:

Improved monitoring of system to increase response time.

STATISTICS

Service Team:

CCSENG

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