Issues with Websites and Mail Delivery

Resolved Alert:

ITS corrected the issue and all affected Mason websites including Blackboard & Email are accessible.

However, some users may continue to experience intermittent problems or slowness with email services while information records are updated across the affected systems. It is expected that the issue will be completely cleared within a few hours once the records are refreshed.

Please report any problems to the ITS Support Center at 703-993-8870, or via email at

We apologize for the inconvenience.


Initial Alert:

We are currently experiencing multiple issues impacting various websites and mail delivery. ITS is working to resolve the issue.

For additional information regarding the outage, please view the After Action Report.