Intermittent Phone IssuesOctober 01, 2020 12:15 p.m.
10/18/2019 8:00 am
Reports of customers experiencing intermittent dropping of calls or issues with volume during a call.
Customers experienced intermittent phone issues.
10/17/2019 9:40 am - 10/18/2019 8:00 am
Impact to Mason:
Phone system reliability was affected, resulting in dropped or low volume on calls
Telephone & Voicemail Services
ROOT CAUSE ANALYSIS
Equipment failure resulting in instability of service.
Equipment was serviced.
Telecom and the vendor will monitor the equipment to ensure failures don’t reoccur.