Intermittent Phone Issues
October 01, 2020 12:15 p.m.Outage category:
Telephone
Location:
All Campuses
Status:
Closed
Resolved alert:
10/18/2019 8:00 am
Reports of customers experiencing intermittent dropping of calls or issues with volume during a call.
Initial symptoms:
Customers experienced intermittent phone issues.
Duration:
10/17/2019 9:40 am - 10/18/2019 8:00 am
Impact to Mason:
Phone system reliability was affected, resulting in dropped or low volume on calls
Affected Services:
Telephone Services
ROOT CAUSE ANALYSIS
Cause:
Equipment failure resulting in instability of service.
Resolution:
Equipment was serviced.
Prevention:
Telecom and the vendor will monitor the equipment to ensure failures don’t reoccur.
STATISTICS
Service Team:
Enterpise Collaboration.