Intermittent Phone Issues

Outage category: 
Telephone
Location: 
All Campuses
Status: 
Closed

Reports of customers experiencing intermittent dropping of calls or issues with volume during a call.

Initial symptoms: 

Customers experienced intermittent phone issues.

Duration: 
10/17/2019 9:40 am
Impact to Mason: 

Phone system reliability was affected, resulting in dropped or low volume on calls

Affected Services: 
Telephone & Voice Mail Services
ROOT CAUSE ANALYSIS
Cause: 

Equipment failure resulting in instability of service.

Resolution: 

Equipment was serviced.

Prevention: 

Telecom and the vendor will monitor the equipment to ensure failures don’t reoccur.

STATISTICS
Service Team: 
Enterpise Collaboration.