Outage category: VPN
Location: All Remote Users
Status: Open
Resolved Alert:
Initial Symptoms
Intermittent VPN access or no access at all
Root Cause Analysis
Cause
Internal Clearpass radius service error.
Resolution
GMU engineers worked with Aruba HPE TAC to restart the radius service on the Clearpass server, which restored normal functionality.
Prevention
Monitor the system logs / load ( #of requests/timeouts) per server.