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Respondus Lockdown Browser Errors

Resolved Alert:

The issue with Respondus Lockdown Browser is resolved. Amazon has confirmed their AWS outage has ended.

(READ MORE)
December 07, 2021 8:46 p.m.

Initial Alert:

Some users are receiving an error message when using Respondus LockDown Browser with webcam to take a test in Blackboard. In addition, instructors may not be able to access the LockDown Browser Dashboard in their courses.

The issue is related to an Amazon Web Service (AWS) outage. We are working with Respondus to resolve the issue as soon as possible.

December 07, 2021 11:32 a.m.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.

For additional information regarding the outage, please view the After Action Report.