Respondus Lockdown Browser Errors

January 12, 2022 1:52 p.m.
Outage category: 
Blackboard
Location: 
Users trying to use Respondus Lockdown browser
Status: 
Closed
Resolved alert: 
12/07/2021 8:46 pm

Some users are receiving an error message when using Respondus LockDown Browser with webcam to take a test in Blackboard. In addition, instructors may not be able to access the LockDown Browser Dashboard in their courses.

The issue is related to an Amazon Web Service (AWS) outage. We are working with Respondus to resolve the issue as soon as possible.

Initial symptoms: 

Students reported errors to Support Center

Duration: 
12/07/2021 11:32 am - 12/07/2021 8:46 pm
Impact to Mason: 

Students reported errors when running webcam check before starting a test.

Affected Services: 
Blackboard Courses
ROOT CAUSE ANALYSIS
Cause: 

Amazon Web Service (AWS) outage

Resolution: 

AWS issue resolved

Prevention: 

Amazon posted message with resolution and prevent steps: https://aws.amazon.com/message/12721/

STATISTICS