Transfer Call Center Lines (Automated Call Distribution): Phase 1


Impact of the change on users:

No impact is expected. Calls on the following call centers lines will be ported over to and handled in the Vonage Call Center (VCC):

  • Campus Information & Visitor Services
  • ITS Support Center
  • ITS Telecom Admin

The remaining call center lines will be forwarded back to their existing Veracity lines.

Notes: Calls that are already in progress will not be affected.

Reason for the change:

ITS is moving call center lines to Vonage, Mason’s new telecom provider. (ID # 243205)