Blackboard Access IssueApril 27, 2023 8:31 a.m.
Some users reported issues accessing Blackboard. When users attempt to access Blackboard, they get the following error: “This site can’t be reached.”
Received a notice from the Support Center via Team Chat.
04/25/2023 2:23 pm
Impact to Mason:
Some users reported issues accessing Blackboard.
Blackboard Collaborate Ultra, Blackboard Courses
ROOT CAUSE ANALYSIS
A change was executed to enhance our DNS services to prevent DDoS events. However, this change was not successful which propagated incorrect DNS information across the internet.
The change was rolled back but DNS is a pull-based request and took time to propagate the correction across the internet.
Anthology/Blackboard is planning to re-execute the upgrade to our DNS services to prevent issues like the one experienced on 4/20. This change is targeted for Friday 4/28.
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