Network Outage – CENTER FOR PSYCHOLOGICAL SERVICES (10340 Democracy Lane)

January 31, 2019 12:00 a.m.
Outage category: 
VoIP phone service, Wired Network, Wireless Network
Location: 
Fairfax Campus, Psychological Center on Democracy Lane
Status: 
Closed
Resolved alert: 
01/07/2019 4:07 pm

Network services have been restored for the CENTER FOR PSYCHOLOGICAL SERVICES.

A partial power outage in the building caused the network equipment to go down.

Initial symptoms: 

Network services have been restored for the CENTER FOR PSYCHOLOGICAL SERVICES.

A partial power outage in the building caused the network equipment to go down.

Duration: 
01/07/2019 2:55 pm - 01/07/2019 4:07 pm
Impact to Mason: 

Psychological Center was without VoIP, Wired or Wireless service.

Affected Services: 
Wireless (Wi-Fi) Network, Telephone & Voicemail Services
Other Affected Services: 
Wired Network
ROOT CAUSE ANALYSIS
Cause: 

Power outage at site.

Resolution: 

Once power was restore, network services became available again.

Prevention: 

NA

STATISTICS
Service Team: 
NA