Network Outage – CENTER FOR PSYCHOLOGICAL SERVICES (10340 Democracy Lane)
January 31, 2019 12:00 a.m.Outage category:
VoIP phone service, Wired Network, Wireless Network
Location:
Fairfax Campus, Psychological Center on Democracy Lane
Status:
Closed
Resolved alert:
01/07/2019 4:07 pm
Network services have been restored for the CENTER FOR PSYCHOLOGICAL SERVICES.
A partial power outage in the building caused the network equipment to go down.
Initial symptoms:
Network services have been restored for the CENTER FOR PSYCHOLOGICAL SERVICES.
A partial power outage in the building caused the network equipment to go down.
Duration:
01/07/2019 2:55 pm - 01/07/2019 4:07 pm
Impact to Mason:
Psychological Center was without VoIP, Wired or Wireless service.
Affected Services:
Telephone Services
Other Affected Services:
Wired Network
ROOT CAUSE ANALYSIS
Cause:
Power outage at site.
Resolution:
Once power was restore, network services became available again.
Prevention:
NA
STATISTICS
Service Team:
NA