Outage category: VoIP phone service, Wired Network, Wireless Network
Location: Science & Tech Campus: Bull Run Hall, Discovery Hall, Hylton Performing Arts, and Bio-Research lab.
Status: Closed
Resolved Alert:
Initial Symptoms
Users in the listed buildings reported a loss of internet connectivity.
Root Cause Analysis
Cause
Engineers went to IACR and noticed that the first PE in the VSS had zero active connections and 90% of the connections second PE were also down.
Resolution
Engineers rebooted the router once rebooted VSS started passing traffic between the Router and all internet Services was restored.
Prevention
Network & security engineering is working with the vendor to determine cause and prevention of future reoccurance.