Microsoft 365 – Rule Violation Email
March 21, 2025 9:35 a.m.Outage category:
Microsoft 365 Apps for Enterprise
Location:
All Mason Microsoft 365 Users
Status:
Closed
Resolved alert:
02/07/2025 12:39 pm
Many Mason Microsoft 365 users received an erroneous email regarding policy violations.
Initial symptoms:
Users notified ITS asking about the purpose and the legitimacy of emails they received.
Duration:
02/07/2025 12:24 pm - 02/07/2025 12:39 pm
Impact to Mason:
An erroneous email was received by a large number of users.
Affected Services:
Microsoft 365 Apps for Enterprise, Office 365 Email
Other Affected Services:
AvePoint Policies
ROOT CAUSE ANALYSIS
Cause:
As a part of a data cleanup effort with a vendor, an alert was inadvertently triggered that sent an email to Mason Microsoft 365 users. The emails were a result of a misconfiguration.
Resolution:
The job was edited to cease emails.
Prevention:
ITS engineers will leverage multiple layers of review for each setting, preventing future accidental emails.
STATISTICS
Service Team:
Enterprise Collaboration, Support Center, IT Security Office