Critical Linux Installer issue for Wolfram Language 13.1
July 20, 2022 10:46 a.m.Outage category:
Applications
Location:
All Campuses
Status:
Closed
Resolved alert:
07/19/2022 4:00 pm
User files could have been deleted if there was an interruption to the installation of WOLFRAM LANGUAGE 13.1
Initial symptoms:
Wolfram sent us an email notice of this issue.
Duration:
07/15/2022 1:46 pm - 07/19/2022 4:00 pm
Impact to Mason:
Linux Wolfram users could have lost user files if installation of WOLFRAM LANGUAGE 13.1 was interrupted.
Affected Services:
Application Software
Other Affected Services:
Wolfram Language 13.1
ROOT CAUSE ANALYSIS
Cause:
Vendor issue.
Resolution:
Vendor resolved issue.
Prevention:
Mason has no input to prevention as this was a vendor issue.
STATISTICS