NETWORK OUTAGE – SMITHSONIAN – MASON SCHOOL OF CONSERVATION
October 30, 2024 3:00 p.m.Outage category:
Wired Network
Location:
Smithsonian- Mason School of Conservation
Status:
Closed
Resolved alert:
10/24/2024 6:37 pm
Network services were unavailable for the academic buildings at the site
Initial symptoms:
Monitoring indicated that the network was unavailable
Duration:
10/24/2024 5:15 pm - 10/24/2024 6:37 pm
Impact to Mason:
Network Services were unavailable for the academic buildings at Smithsonian
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
The ISP’s router was rebooted and in doing so lost some previous configurations.
Resolution:
The NET team worked with Apogee’s engineer to increase MTU size to bring back the link and reestablish connection.
Prevention:
Have adequate personnel available to work on the issue and establish clear POC’s when an outage happens.
STATISTICS
Service Team:
NSOPS, NSENG